Policies

Warranty & Returns

AX Control items are guaranteed not DOA and all items are automatically warrantied upon purchase. Items that come with our unparalleled 3 year warranty include but are not limited to PLCs, HMIs, and Drive Boards. Drives come with our 2 year warranty. Please see your quotation/invoice for specific product warranty. All warranties are issued by AX Control Inc., not the manufacturer, and will only be honored by AX Control Inc. We hope this gives you the peace of mind and confidence to work with us on a regular basis.

If an item is found to be defective through normal use and wear and is within the 3 year period, the AX Control Warranty dictates the appropriate course of action. AX Control reserves the right to decide between refund, repair, or replacement with identical product. Because of the high volume of outgoing and incoming shipments on a day-to-day basis, we unfortunately cannot accept returns or items ordered mistakenly or part numbers ordered incorrectly. If you have any questions, please feel free to contact us at sales@axcontrol.com